At 41 Hawthorn, we respect the privacy of our users and customers. This Privacy Policy explains how we collect, use, and disclose information that we obtain through your use of our website, retail stores, mobile applications, and other online services (collectively, the “Services”).
Please take a moment to review this Privacy Policy before using our Services so that you understand our practices. By accessing or using our Services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information about you directly from you and automatically through your use of our Services.
Information You Provide to Us
The types of information we collect directly from you includes:
- Contact information, such as your name, email address, postal address, and phone number when you create an account, make a purchase, contact customer service, or otherwise communicate with us.
- Payment information, such as your credit or debit card number, card expiration date, CVV code, and billing address when you make a purchase.
- Profile information that you provide for your user account, such as your birthday, preferences, and sizing information.
- Communications that you send to us, such as questions or comments you submit or posts you make on our online communities.
- Any other information that you choose to provide to us directly through our Services.
Information We Collect Automatically
We also collect certain information automatically when you use our Services:
- Usage information, such as browsing and transaction history on our websites and apps, which features you use, referral URLs, the web pages you access, and the dates/times of access.
- Device information, such as your IP address, unique device identifier, browser type, operating system, mobile network carrier, and device settings.
- Location information, if you enable location services on your device. This allows us to provide location-based services like store locators.
- Cookies and similar tracking technologies to identify your browser or device and web beacons, pixel tags, and other technologies to receive and store certain types of information whenever you interact with our emails or ads. This information helps us and our service providers to analyze usage patterns and performance of our Services.
Use of Information
We use the information we collect for the following purposes:
- Provide, operate, maintain, and improve our Services.
- Enable features and personalize content based on your preferences, such as product recommendations.
- Process and complete transactions, send order confirmations and receipts, and communicate with you about your orders.
- Respond to your inquiries, comments, feedback or provide customer service and support.
- Send marketing and promotional communications, in accordance with your communication preferences.
- Administer contests, sweepstakes, promotions, and special events.
- Detect, investigate, and prevent illegal or unauthorized activities on our Services.
- Link or combine information with other personal information we collect or obtain about you for the purposes outlined in this Privacy Policy.
- Carry out any other purpose described at the time the information is collected or any other purpose permitted under applicable law.
Sharing of Information
We disclose information that we collect through our Services in the following circumstances:
- With third party service providers. We share your information with third party companies and individuals that provide services on our behalf, such as payment processing, order fulfillment, marketing, analytics, customer service, fraud detection, and legal services.
- Within our family of brands. We share your information among our brand affiliates to provide and manage the Services, develop new offerings, and communicate with you about our brands, products, and services.
- With business transfer recipients. Information may be shared and transferred as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership.
- In response to legal process. We disclose information to comply with the law, a judicial proceeding, court order, or other legal process.
- To protect us and others. We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Privacy Policy, or as evidence in litigation.
Data Retention
We retain the information we collect for as long as needed to provide our Services and fulfill the purposes outlined in this policy. We may retain certain data even after you close your account if it is necessary for our legitimate business interests, such as fraud prevention, or to comply with legal obligations.
Your Choices & Rights
You have certain choices when it comes to your information. Below is a summary of your rights and choices.
Access and Update Your Information. You can access and update certain account information directly by logging into your online account. If you are unable to change the incorrect or outdated information online, or have any other requests regarding your personal information, please contact us.
Marketing Communications. You can opt out of receiving promotional communications, such as marketing emails and push notifications, at any time by following the instructions in those messages. If you opt out, we may still send transactional communications, like order confirmations.
Cookies and Tracking Technologies. Most browsers let you remove or reject cookies and enable settings to block certain tracking technologies. Note that our Services may not work properly without cookies and similar technologies.
Targeted Advertising. Some advertising platforms allow you to view and manage the interest categories they have compiled from your online activity for targeted advertising. You can access these controls through your account on the applicable platform.
Do Not Track. We do not currently respond to web browser do not track signals or other mechanisms that provide a method to opt out of the collection of information across websites and online services.
Data Access. In some jurisdictions, applicable law may provide you the right to request access to the personal information we hold about you or request a copy.
Data Portability. In some jurisdictions, applicable law may provide you the right to receive a copy of certain personal information we maintain about you or request that we transfer this information to another party.
Data Correction. If you believe that any information we are holding about you is incorrect or incomplete, please contact us. We will promptly correct any information found to be incorrect.
Data Deletion. In some jurisdictions, you may have the right to request deletion of your personal information. Please note we may be required to retain certain information by law or for legitimate business purposes.
Submitting Requests. To exercise any of these rights, please contact our Privacy Team. When contacting us, please provide your name, address, email, phone number and the nature of your request. We may request additional verification to ensure that the request is submitted by the owner of the account and information.
Use by Minors
Our Services are not directed to individuals under the age of thirteen (13), and we do not intentionally collect personal information from individuals under 13. If we learn that a child under 13 has provided us with personal information, we will use reasonable efforts to remove such information.
International Users
Our Services are hosted and operated in the United States. If you access or use our Services from outside the U.S., your information may be transferred to, processed, and maintained on computers, servers, and databases located in the U.S. and elsewhere. U.S. privacy laws and regulations may not offer the same level of protection as those in your jurisdiction. By using our Services, you consent to the transfer and processing of your information in the U.S. and elsewhere.
Third Party Websites & Services
Our Services may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These third party services may collect information about you through scripts, tracking pixels, cookies, web beacons, and other technologies. We do not control these third party collection methods and encourage you to review the privacy policies of any third party before providing them with information.
Security
We use reasonable physical, technical, and administrative safeguards to help protect the information we collect through our Services. However, no security measures can fully eliminate all risks. We cannot guarantee the absolute security of your information.
Changes to this Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this policy, we will provide notice by email or through our Services prior to the changes taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or our information collection, use, or sharing practices, please contact our Privacy Team at [email protected].
This policy was last updated on January 1, 2023.
